11. Termination of the Contract
11.1. Passengers on the bus or vehicle must follow the instructions of the driver and accompanying staff. If a passenger obstructs the work of the driver and/or accompanying staff or fails to comply with their instructions, the carrier may terminate the contract after giving the passenger a prior verbal warning.
11.2. If the passenger is under the influence of alcohol or illegal drugs, the carrier (the driver and accompanying staff) may terminate the contract and prohibit the passenger from continuing their journey after giving the passenger a prior verbal warning.
11.3. If the passenger endangers the safety of other passengers or significantly worsens the comfort of other passengers in the vehicle or bus, the carrier (the driver and accompanying staff) may terminate the contract and prohibit the passenger from continuing their journey after giving the passenger a prior verbal warning.
In cases described in points 11.2 and 11.3, the passenger is not entitled to an alternative transportation service and is not entitled to a refund of the fare paid for the ticket, even if the passenger has purchased the ticket.
11.4. The passenger is not allowed to smoke in the vehicle or bus, and smoking e-cigarettes is also prohibited in the vehicle or bus. If the passenger smokes in the vehicle or bus despite a verbal warning, the carrier (the driver and accompanying staff) may terminate the contract and prohibit the passenger from continuing their journey, and the passenger is not entitled to a refund of all or part of the fare paid for the ticket.
11.5. The passenger is liable for any damage caused in/on the vehicle or bus and is required to compensate the carrier for the damage in accordance with the Obligations Code.
11.6. If the passenger obstructs the carrier in such a way that the carrier cannot provide transportation for passengers, the carrier (the driver and accompanying staff) may terminate the contract after giving the passenger a prior verbal warning and prohibit the passenger from continuing their journey, and the passenger is not entitled to a refund of all or part of the fare paid for the ticket.
11.7. The passenger must wear a seatbelt at all times during the journey, if required by law; otherwise, the carrier (the driver and accompanying staff) may terminate the contract and prohibit the passenger from continuing their journey.
11.8. The passenger may terminate the contract before it begins to be fulfilled and must compensate the carrier for any damage that arises as a result, in accordance with the Obligations Code.
11.9. The passenger has the right to terminate the contract before the start of the fulfillment of this contract, and the carrier is obliged to refund the fare to the passenger, but may retain 10% if:
- The passenger terminates the contract at least one hour before departure in domestic transport, or
- The passenger terminates the contract at least 4 hours before departure in international transport.
12. Passenger Responsibility on International Routes
12.1. Passengers on international routes are required to comply with all travel regulations of the respective countries (passengers must possess a valid passport, a valid visa, etc.). If a passenger violates the legal regulations of the international countries, all consequences and sanctions are the responsibility of the passenger.
12.2. If the passenger does not have all the valid documents, the carrier (the driver and accompanying staff) may terminate the contract after giving the passenger a prior verbal warning and prohibit the passenger from continuing their journey. The passenger is not entitled to a refund of all or part of the fare paid for the ticket.
12.3. The passenger is allowed to carry only that luggage and quantity of goods on the vehicle or bus that is permitted for crossing international borders without customs clearance.
13. Passengers - Children and Minors
13.1. Tickets for passengers (children and minors) are priced according to the rates specified on the website https://www.drd.si/sl/prevoz-po-meri.
13.2. The transportation of passengers (children and minors) is subject to the conditions set forth in the applicable legislation (Obligations Code, ZPPCP-1, etc.).
14. Passenger's Right to Special Requests and Needs
14.1. When booking a ticket or purchasing a ticket, the passenger must send a request to the carrier at the email address info@drd.si regarding any special requests and needs related to the transportation. The carrier must inform the passenger via their contact email or SMS on their mobile phone immediately, but no later than within 48 hours, regarding the reasons for accommodating or rejecting the passenger's special requests and needs.
15. Passenger's Right to Luggage
15.1. The paid fare includes hand luggage (maximum dimensions of 42 x 30 x 18 cm, up to a maximum of 7 kg) and one piece of luggage (maximum dimensions of 60 x 50 x 27 cm, up to a maximum of 20 kg).
15.2. The passenger must declare any additional luggage to the carrier no later than 48 hours before the start of the journey by contacting the carrier at the phone number +386 (0)51 224 222 or at the email address info@drd.si.
15.3. The passenger must label their luggage with their name and address for the purpose of retrieval.
16. Passenger's Rights in the Event of Delay and Interruption of Transport
16.1. In the event of a cancellation or interruption of transport, the carrier must inform the passenger on their contact mobile phone number as soon as they are aware of it, or no later than 30 minutes before the scheduled departure.
The passenger must provide the carrier with their contact mobile phone number for the purpose outlined in point 16.1.
16.2. If the carrier interrupts the transport for reasons not attributable to the passenger, the passenger has the right to:
- Request that the carrier transport them to their destination using its own or another means of transport;
- Request that the carrier transport them along with their luggage to the departure location within a reasonable time and refund the fare;
- Withdraw from the contract and request a refund of the fare from the carrier, which will be returned to the passenger within 14 days.
17. Liability for Damages of the Passenger and Carrier
17.1. The passenger has the right to claim damages. The passenger must prove the damages in accordance with the Obligations Code and other legal regulations, while the validity of the submitted claim for damages will be assessed by the competent court.
17.2. The carrier is liable for damages due to the loss or damage of hand luggage if the passenger proves that the carrier is at fault for the damages. In the case of damage to items carried by the passenger, the carrier is liable according to the general rules of liability.
18. Extrajudicial and Judicial Resolution of Disputes
The general terms and conditions of business and the provision of services on the booking platform are governed by Slovenian law, which will also apply to their interpretation, unless otherwise stipulated by mandatory conflict-of-law rules. Any dispute arising from these general terms and our services shall be resolved exclusively before the competent courts in Slovenia.
If any provision of these general terms is invalid, unenforceable, or non-binding, or becomes so, all other provisions of these general terms shall continue to bind the carrier. In such a case, the invalid provision shall be enforced to the fullest extent permitted by applicable law, and the passenger agrees to accept at least similar effects as those of the invalid, unenforceable, or non-binding provision regarding the content and purpose of these general terms.
In accordance with the new applicable Regulation, namely Regulation (EU) 2024/3228 of the European Parliament and of the Council of 19 December 2024 repealing Regulation (EU) No 524/2013, and amending Regulations (EU) 2017/2394 and (EU) 2018/1724 with regard to the discontinuation of the European Online Dispute Resolution Platform (Text with EEA relevance), from 20 March 2025, one must contact the National Contact Point in Slovenia, Kotnikova 5, 1000 Ljubljana, Slovenia, tel: +386 1 400 35 13, +386 1 400 35 88, email: nkt.mgts@gov.si.
The carrier respects the applicable legislation on consumer protection and ensures effective handling of complaints at all points of sale. In case of problems, please call +386 (0)51 224 222 or send an email to info@drd.si. The complaint handling process is confidential.
This regulation is based on the Consumer Dispute Resolution Act, and the carrier complies with the provisions of the applicable Consumer Dispute Resolution Act (SRPS) and acknowledges the National Contact Point - Slovenia in accordance with Article 32 of this law in the general terms.
Based on Regulation 524/2013/EU, a single entry point for resolving disputes arising from online sales has been established. The carrier, as a provider of goods and services, publishes an electronic link on its website to the Online Consumer Dispute Resolution Platform (SRPS). The platform is available to consumers electronically, and by clicking on the link, you will be redirected to the platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL.
For further assistance, you can contact the National Contact Point - Slovenia. The details are provided at the following link: https://webgate.ec.europa.eu/odr/main/?event=main.complaints.odrList.
This regulation is also based on the Council on the Online Resolution of Consumer Disputes and the amendment of Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.
These general terms and all related Conditions and Guidelines, as well as all separate agreements under which the carrier provides you with services, are interpreted in accordance with the laws of the Republic of Slovenia.
The carrier strives to resolve any disputes amicably to the best of its ability, and if this is not possible, the competent court for resolving these disputes will be determined in accordance with the applicable law on civil procedure.
The carrier, in accordance with legal norms, does not recognize any extrajudicial consumer dispute resolution provider as competent to resolve a consumer dispute that the consumer may initiate in accordance with the Consumer Dispute Resolution Act.
Koper, 20.1.2025
II. PRIVACY POLICY
Security
We use appropriate technological and organizational measures to protect the transfer and storage of personal data and payments. Card data and access to payment systems are not stored on the online store's server; they are appropriately encrypted, so third parties cannot read them.
Protection of Personal Data
D.R.D. TURIZEM 1 transport services d.o.o. (hereinafter referred to as: the provider) is an online store that enables the remote purchase of tickets and is committed to protecting your personal data and respecting your privacy.
This privacy policy specifies the types of personal data that the provider collects and defines the purpose and rights related to this data. It applies to all individuals considered users of the website.
In this Privacy Policy, the terms "user," "website," and "provider" have the same meaning as in the General Terms and Conditions. Personal data and contact information of the website user will not be disclosed to third parties unless required by law or if the user gives consent. The provider does not send unsolicited emails or unwanted notifications to users, except for important transactional emails or messages for which the user has expressed consent.
The authorized person for the protection of personal data at D.R.D. TURIZEM 1 transport services d.o.o. can be reached at the email address info@drd.si.
Right to Withdraw Consent:
Users can always easily and quickly stop receiving notifications by sending a request to withdraw consent to the following email address: info@drd.si.
The provider respects the privacy of all users and will take all reasonable precautions to ensure that all personal data you have submitted through the website remains confidential. All activities of the provider are in accordance with applicable European legislation and the legislation of the Republic of Slovenia. This Privacy Policy governs the handling of information collected by the provider about users who visit its website. The provider processes personal data as a data controller.
For the purposes of its business, the website of D.R.D. TURIZEM 1 transport services d.o.o. collects the following user data: first name and surname, address and place of residence, tax number, email address (username), contact phone number, password in encrypted form, and other data that users enter in forms on the website drd.si.
The provider is not responsible for the accuracy of the data entered by users. For security purposes, IP addresses from which users access the website are also collected. Each user is assigned a cookie at the start of their visit for identification and to track their shopping cart. The provider may also store other cookies on your computer, such as: user identification number in encrypted form (to recognize the user on their next visit), ratings of items (to know which items you have already rated), and Google Analytics cookies (to analyze website visits).
All mentioned data, except cookies, are stored permanently on the server drd.si. Session cookies are stored in the server's memory only for the duration of the visit and are deleted after one hour of inactivity, while persistent cookies are stored on the visitor's computer.
The data controller at D.R.D. TURIZEM 1 transport services d.o.o. may use the data in anonymized aggregated form for statistical analysis purposes. The provider will not disclose user data to unauthorized persons under any circumstances. The provider will contact the user through remote communication means only if the user does not expressly oppose this.
The provider is committed to permanently protecting all personal data of the user in accordance with the Personal Data Protection Act (ZVOP-1). The website will store the following data of registered users of the online store for an indefinite period or until the revocation is received from the individual user: first name and surname, email address, contact phone number, primary address, tax number, country of residence, date and time of registration, and communication archive.
The provider uses the aforementioned personal data solely for the purpose of fulfilling the order (sending informational materials, offers, invoices) and other necessary communication. User data will not be transferred to unauthorized persons under any circumstances. All confidential data transmitted over the internet (personal data, purchase data, and credit card numbers) are appropriately encrypted, so third parties cannot read them.
For unregistered users (guests), the provider retains the following data until the order is completed: first name and surname, email address, contact phone number, primary address, tax number, country of residence, date and time of registration, and communication archive.
The user is also responsible for the protection of personal data by ensuring the security of their email address, username, and password, as well as by providing adequate software (antivirus) protection for their computer.
EXCEPTIONAL DISCLOSURE OF PERSONAL DATA
The data collected and processed by the provider will be disclosed only if such obligation is stipulated by law, or in good faith that such action is necessary for proceedings before courts or other state authorities and for the protection and enforcement of the provider's legitimate interests.
CANCELLATION OF REGISTRATION
If you wish to cancel your registration, please notify us at the email address info@drd.si. To verify the authenticity of the data, we will contact you and confirm the cancellation of your registration. The request for cancellation must be sent from the email address used to open the user account. Within 14 days of receiving your request for cancellation, we will delete your personal data and inform you of this.
WHICH PERSONAL DATA WE HOLD AND HOW YOU CAN CHANGE THEM
You can obtain a report on your personal data by contacting us at info@drd.si. How you can edit your personal data or manage them individually depends on the method of data submission during the order by creating a user account or ordering as a guest.
You can always choose whether you want to receive promotional notifications, phone calls, or regular mail from the provider.
DISCLAIMER
The content published on the pages of the online store D.R.D. TURIZEM 1 transport services d.o.o. may be used and reproduced only for non-commercial purposes, with all copyright notices retained. The provider ensures that the content of its websites is as up-to-date and accurate as possible, but does not assume any guarantees regarding its timeliness and/or accuracy. All users use the published content at their own risk.
The provider or any other legal or natural persons involved in the creation and production of the online store D.R.D. TURIZEM 1 transport services d.o.o. are not liable for any damage that may arise from access to or the use or inability to use the information on the websites of the online store D.R.D. TURIZEM 1 transport services d.o.o. or for any technical errors.
D.R.D. TURIZEM 1 transport services d.o.o. reserves the right to change the terms of business through the online store D.R.D. TURIZEM 1 transport services d.o.o. at any time, in any manner, and without prior notice.
COLLECTION AND PROCESSING OF PERSONAL DATA
All users can visit the website and certain subsections without disclosing any personal data to the provider. However, it may sometimes happen that if a user does not provide the minimum required data requested in the appropriate data entry sections and other relevant parts of the website, the provider cannot offer the user certain products or services, including after-sales services.
If a user makes a purchase through the provider's website, the user thereby enters into a contractual relationship with the provider and is required to disclose necessary personal data. For the purpose of fulfilling user inquiries or for specific ordering purposes or other purposes specified below in the section "Purpose of Data Processing," the provider may collect the following data about users: first name, last name, email address, address, tax number, country, and phone number of the user, or in the case of a company: company name, details of the contact person, email address, address, tax number, country, and phone number of the company.
Users may be required to disclose personal data when placing an order, requesting a service, registering a purchased product, and similar situations. In such cases, the user automatically agrees to the processing of the disclosed personal data, which will be used for the purposes specified in the section "Purpose of Data Processing" and in accordance with other parts of this Privacy Policy.
Based on the voluntary ordering of tickets, the user agrees to the processing of their personal data by the provider in their information system, both manually and automatically, and to the extent and for the purposes specified below. If the user does not agree to this, they have the right not to use certain parts of the provider's website and not to provide their personal data to the provider. The provider has the right to process the disclosed personal data for the period necessary to fulfill the specific purpose of data processing or until it receives a request for complete deletion of the data from the system, and to act in accordance with binding archiving under applicable laws.
GROUNDS AND PURPOSE FOR PROCESSING PERSONAL DATA
a) Processing based on a contract: The provider may process personal data if the processing is necessary for the performance of a contract to which the individual to whom the personal data pertains is a party, or for taking steps at the request of such an individual prior to entering into a contract. In cases where personal data is necessary to fulfill a contractual obligation and the individual does not provide it in a timely manner or in full, this may result in the inability to fulfill the contractual obligation.
b) Processing related to the fulfillment of a legal obligation: The provider may process personal data if the processing is necessary for compliance with a legal obligation to which the controller is subject. In cases where personal data is necessary to fulfill a legal obligation and the individual does not provide it in a timely manner or in full, this may result in the inability to fulfill the legal obligation.
c) Processing related to the protection of vital interests of the individual: The provider may process personal data if the processing is necessary to protect the vital interests of the individual to whom the personal data pertains or of another natural person. In cases where personal data is necessary to fulfill this purpose and is not provided in a timely manner or in full, this may result in the inability to protect the vital interests of the individual.
d) Processing related to legitimate interests: The provider may process personal data if the processing is necessary for the legitimate interests (such as examining the timeliness of a specific transaction, the correctness or accuracy of actions taken in connection with a specific transaction, improving the quality of services or products, and examining customer satisfaction, optimizing and streamlining work processes, preventing inappropriate actions during a specific transaction, and detecting abuse) pursued by the controller or a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the individual to whom the personal data pertains, requiring protection of personal data, especially where the individual is a child. In cases where personal data is necessary to fulfill this purpose and is not provided in a timely manner or in full, this may result in the inability to achieve the legitimate interest.
e) Processing related to consent: The provider may process personal data if the individual to whom the personal data pertains has given consent to the processing of their personal data for one or more specific purposes. In cases where personal data is necessary to fulfill this purpose and is not provided in a timely manner or in full, this may result in the inability to perform the services or execute the actions for which consent was given.
The provider processes personal data for the following purposes:
- To carry out necessary actions related to sales or purchases or any other contractual relationship between the provider and the user, including verifying payment and shipping the user's order;
- To register the user and grant user rights and access to certain parts of the website, to send instructions and notifications from the provider to the user, and to fulfill the provider's obligations regarding user registration, product registration, and other types of website use;
- To maintain records of registered users of the website;
- For statistical, marketing, and other analyses and research related to (registered) users;
- To send and transmit data and information collected in accordance with this Privacy Policy to companies, associations, or other third parties connected to or related to the provider, who use the collected data and information in accordance with the purposes specified in this provision;
- To send advertising or non-advertising direct messages, emails, and other messages (such as mail or messages on mobile phones) and notifications about the website, provider's and other products (existing and new), services, special offers, promotions, and new products, and about daily, weekly, and monthly campaigns;
- To send advertising or non-advertising direct messages, emails, and other messages (such as mail or messages on mobile phones) and notifications containing e-newsletters, e-books, news, articles, catalogs, and other promotional materials;
- To send advertising or non-advertising direct mail, emails, and other messages and notifications to and from affiliated companies;
- To provide user assistance services (requesting user opinions about services, conducting research to facilitate and process user inquiries and requests for information about the provider and its products and services, and to inform users about drawings, contests, and promotional activities).
The purposes for which the provider collects personal data include: informing about order status, notifying about the status of any complaints, responding to your questions, informing about benefits and discounts and special advantages, new products, potential events, and notifying about the course of any sales campaigns.
USE AND DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES
The provider uses the disclosed personal data for the purposes described above. The provider's employees are obliged to respect the confidentiality of the information entrusted to the provider by users.
You confirm that the personal data you have disclosed to the provider is your personal data and agree that the provider may provide or send your personal data to its affiliated companies for the purposes specified in the section "Purpose for Processing Data" (including providing and marketing the products and services of these companies).
You agree that personal data may also be disclosed to third parties in cases where the provider or affiliated companies reasonably believe that it is necessary to prevent fraud, to fulfill binding obligations, to assert or defend the legal rights of the provider or any affiliated company, or in connection with business activities such as mergers, acquisitions, sales, or purchases of business assets, and others.
DISCLOSURE OF PERSONAL DATA TO PROCESSORS
You agree that personal data may be disclosed to other individuals and entities (customers) to enable the execution of contracts in which the user is a party and to ensure that users can fully take advantage of all relevant special offers, promotions, and other services provided by the provider. The provider uses the services of other individuals to perform functions on its behalf, such as fulfilling orders, sending mail and emails, sending text messages (SMS), providing marketing assistance, processing credit card payments, providing fraud detection services, and offering other services. These individuals will have access to the personal data necessary to perform these functions but may not use personal data for other purposes or for their own business purposes. The provider requires these third parties to strictly follow its instructions and process data in accordance with applicable law.
VISIT AND USE OF THE WEBSITE
With each visit of users to www.drd.si, a log file is automatically saved on the provider's web server (e.g., IP address – a number that identifies an individual computer or other device connected to the web; browser version, time of visit, and similar). The provider processes this data for the purpose of maintaining its website visit statistics, and these personal data are processed separately and not linked to other data.
If there are links to other websites on the website that are not connected to us in any way, we do not assume any responsibility for the protection of data on these websites.
PROCESSING OF PERSONAL DATA
The data collected by the provider is essential for the subsequent execution of the order.
The data collected from users by the provider includes: Name and surname, Email, Address, Phone, Company address, Tax number of the company.
If you, as a user, wish for your data to be stored and further processed for the purpose of order execution, please register as a guest.
The data you provide to the provider for the purpose of purchasing tickets is provided voluntarily and solely based on personal consent. The provider processes this data only for the purpose of delivering the service. You are responsible for the accuracy and correctness of the provided data in these cases. If you do not wish to disclose certain data necessary for successful processing during the ticket purchase process, the provider reserves the right to deny your purchase.
USERS OF PERSONAL DATA
All personal data will be used in accordance with the purpose for which it was collected, and the provider will not disclose it to third parties without the consent of the individuals.
The provider commits to not disclose or transfer personal data to third countries or other international organizations.
USER RIGHTS
Granting consent to the provider for the processing of personal data is voluntary, and you, as a user, have the right to withdraw such consent. Users' rights regarding the processing of their personal data include the right to request updates of their data or the deletion of data from the provider's information system and the right to request a copy of personal data that is subject to processing by the provider.
Please note that the provider may need up to 30 days to fulfill such a request. If you, as a user, no longer wish to receive promotional emails from the provider, you can follow the procedure outlined in the received notification or send a request for cancellation to the email address info@drd.si.
If you wish for your personal data to be completely removed from the provider's systems, you can send a request for deletion to the email address info@drd.si. Please note that the provider may require some key information from you as a user to provide services, and if you request the provider to delete all or part of this information, the provider may no longer be able to use or access certain parts of the website after deletion. You, as a user, are invited to update any personal data that the provider has or to request any information regarding the provider's privacy policy or terms and conditions by writing to us at info@drd.si.
RIGHTS OF INDIVIDUALS REGARDING THE PROCESSING OF PERSONAL DATA
a) The right of access to data is executed by the provider informing the user, upon their request, whether personal data related to them is being processed, and when applicable, providing the following information:
- Types of personal data;
- Categories of recipients to whom personal data has been or will be disclosed;
- Retention periods;
- The existence of the right to request the correction or deletion of personal data or to limit the processing of personal data concerning the individual to whom the personal data relates, or the existence of the right to object to such processing;
- The right to lodge a complaint with the supervisory authority;
- When personal data has not been collected from the individual, all available information regarding its source;
- The existence of automated decision-making, including profiling, and meaningful information about the reasons for it, as well as the significance and anticipated consequences of such processing for the individual.
Based on the request, the provider shall issue a copy of the personal data being processed and provide it to the user. For additional copies requested by the user, the provider may charge a reasonable fee considering the costs.
The user to whom the personal data relates may submit the request by electronic means, and if the user does not request otherwise, the information shall be provided in a commonly used electronic format.
b) The right to rectification. The user to whom the personal data relates may request at any time that the provider, D.R.D. TURIZEM 1 prevozne storitve d.o.o., correct inaccurate personal data concerning them. The user has, considering the purposes of processing, the right to complete incomplete personal data, including by providing a supplementary statement.
c) The right to withdraw consent. The user to whom the personal data relates and who has given consent for the processing of personal data has the right to withdraw their consent at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. Furthermore, the withdrawal of consent does not affect the lawfulness of data processing carried out on other grounds (e.g., legal obligations, contracts, etc.).
d) The right to erasure or to be forgotten. As a user, you can request that personal data be deleted if no exceptions are prescribed by regulations or if such deletion is not contrary to regulations. The provider shall delete personal data concerning a justified request for deletion submitted by an authorized person when one of the following reasons applies: (a) personal data are no longer necessary for the purposes for which they were collected or otherwise processed; (b) the user to whom the personal data relates withdraws consent on which the processing is based under point (a) of Article 6(1) or point (a) of Article 9(2) of the General Data Protection Regulation, and when there is no other legal basis for processing; (c) the user to whom the personal data relates objects to the processing in accordance with Article 21(1) of the General Data Protection Regulation, and there are no overriding legitimate grounds for the processing, or the individual objects to the processing in accordance with Article 21(2) of the General Data Protection Regulation; (d) personal data have been unlawfully processed; (e) personal data must be erased for compliance with a legal obligation under Union or Member State law applicable to the controller; (f) personal data have been collected in relation to the offering of information society services under Article 8(1).
e) The right to object to processing. The user to whom the personal data relates has the right to object to the processing of personal data concerning them at any time, on grounds relating to their particular situation, to the processing of personal data based on points (e) or (f) of Article 6(1) of the General Data Protection Regulation. The provider shall cease processing personal data unless they demonstrate compelling legitimate grounds for processing which override the interests, rights, and freedoms of the individual to whom the personal data relates, or for the establishment, exercise, or defense of legal claims. When personal data is processed for the purposes of direct marketing, the user to whom the personal data relates has the right to object at any time to the processing of personal data concerning them for such marketing purposes, including profiling to the extent related to such direct marketing. When you, as an individual to whom the personal data relates, object to processing for direct marketing purposes, the personal data shall no longer be processed for such purposes.
f) The right to data portability. Users to whom the personal data relates have the right to receive personal data concerning them, which they have provided to the controller, in a structured, commonly used, and machine-readable format, and the right to transmit those data to another controller without hindrance from the controller to whom the personal data was provided, when: (i) the processing is based on consent under point (a) of Article 6(1) or point (a) of Article 9(2) or on a contract under point (b) of Article 6(1) of the General Data Protection Regulation and (ii) the processing is carried out by automated means. In exercising the right to data portability, you as an individual to whom the personal data relates have the right to have the personal data transmitted directly from one controller to another, where technically feasible.
g) The right to lodge a complaint with the supervisory authority. Users to whom the personal data relates have the right to lodge a complaint with the supervisory authority, particularly in the Member State where they have their habitual residence, where they work, or where the alleged infringement has taken place, if they believe that the processing of personal data concerning them violates regulations. The supervisory authority with which the complaint has been lodged shall inform the complainant about the status of the case and the decision regarding the complaint, including the possibility of legal remedies.
In the Republic of Slovenia, the supervisory authority is: The Information Commissioner of the Republic of Slovenia, Zaloška cesta 59, 1000 Ljubljana.
Retention Periods of Personal Data
Retention periods vary depending on the type of document in which the data is stored or the basis for the collection of personal data, namely:
- In the case of processing personal data in the context of anti-money laundering and terrorist financing procedures, the data is retained for ten years or until the expiration of specific retention periods prescribed by regulations.
- In the case of processing personal data under a contractual relationship, the data is retained as long as the contractual relationship lasts or as long as rights arising from the contractual relationship can be asserted, unless regulations in specific cases prescribe a specific retention period.
- In the case of processing personal data based on consent, the data is retained until revoked.
- In the case of court proceedings related to a specific transaction, the retention period is ten years after the conclusion of the court proceedings.
- In the case of retaining personal data based on accounting standards or tax regulations, the data is retained until the expiration of the period specified in accounting standards or tax regulations.
- In other cases of retaining personal data, the retention period is five years or until the expiration of the period specified by regulations.
If different legal retention periods apply to specific data processed for contract realization (e.g., accounting or tax data), the retention period is ten (10) years. During this (extended) period, the processing of data is limited.
Upon cessation of the need to maintain the data, i.e., after the purpose for which it was collected has been fulfilled, the data will be immediately irrevocably and permanently deleted.
CONTACT AND PROCEDURE FOR EXERCISING RIGHTS
For questions regarding the confidentiality of your data and the way it is collected and processed or for your requests to exercise rights regarding your data, you may contact the responsible person for managing personal data at D.R.D. TURIZEM 1 prevozne storitve d.o.o. via email at info@drd.si.
CHANGES
The provider reserves the right to change and adapt the privacy policy to actual circumstances and legislation in the field of personal data protection. Consequently, the provider requests users to check the current version before providing personal data to be informed of any changes and amendments.
Koper, January 20, 2025